Government travel card customer service. Louis, MO 63179-0428.
- Government travel card customer service 101 note, Administrator; DoDI 5154. 1: 1. Travel Policy Compliance. -based dedicated card call centers. Formally outlines procedures and regulations related to the management of specific commercial travel programs. Your supervisor’s endorsement is crucial for processing your request. Here’s how you know. For any questions, contact that person or your Unit Reserve Coordinator. In addition to the standard features government travelers have come to expect, the new travel platform, ETSNext, will provide a more intuitive An elite agency that delivers results. Join us on LinkedIn. IMPORTANT INFORMATION. , call at +1-904-954-7850. For Travel Managers only: Travel managers may request paper statements on behalf of requesting cardholders by calling Citi Client Account Services. , call Citi at +1-904-954-7850. Ensures travel claims are reasonable, compliant, and accurate. If outside the U. Share sensitive information only on official, secure websites. Welcome to the Citi Government Purchase Card Program Official Government purchasing has just become easier with the Citi® Government Purchase Card. Travel Management Companies (TMCs, or Commercial Travel Offices/CTOs as they're referred to in the Defense Travel System) arrange official travel on behalf of military and civilian travelers in accordance with DoD Instruction 5154. In the credit card industry, Citi has set the standard for the world. This service will enable all program participants to obtain Log in to Citi Commercial Cards to manage your business expenses and travel. Form for requesting a new Travel Card. Government Travel Services Call CI Travel Location Service Request Form. Impact of the Potential Government Shutdown on Official Travel ; DoD Authorizes Additional 7 Days to CONUS Temporary Lodging Expense; Additional Reimbursement Authorized for Pet Transportation from Countries with Higher Rabies Risk; Early-Bird Rates for in the management of the Citi Department of Defense (DoD) Government Travel Charge Card (GTCC) program. Inside the U. Study guides. citi. The mere presence of a GTC in your name does not impact your credit and the issuance of 1 Government Travel Charge Card Cardholder may elect to have some portion of their travel claim reimbursement paid directly by Defense Finance and Accounting Service (DFAS) to their travel card account via Electronic Funds Transfer (EFT). Food purchases on your government travel card are paid back to the card provider by you. Agency/Organization Program Coordinator (A/OPC) Servicing: Government Services Cardholder Guide Travel Important Information for all GSA SmartPay® 3 Travel Card Users Enclosed in this booklet you will find: • Cardholder Agreement • $250,000 Worldwide Automatic Travel Accident Insurance • Cardholder Guide RELEASED - Printed documents may be obsolete; validate prior to use. As a travel counselor, you will provide outstanding customer service to defense & government travelers before, during, and after their business trips. My information cannot be sold. Is it mandatory to use a federal government travel card/account when traveling? Yes. Winston Travel Regulations; A/OPC List By Bureau; Travel Management Handbooks; Conference Information; Travel Alerts; Travel Charge Card Program. back to your bank account, Government Travel Charge Card (GTCC), or both. are not in official government travel status. For cardholders: To request paper statements by phone, call Citi customer service at 1-800-790-7206. But actual airfare and lodging always Contact Citi customer service for immediate support with your account, card, loan, or service via phone, mail, or live chat. Please see page 4 for instructions. , simply call us toll-free at 1-800-790-7206, 24 hours a day, seven days a week, every day of the year. In addition, your card can be used only for official Agency/ Organization travel and travel-related expenses. Cardholders who have a credit balance on their account will be provided information on how to request the refund when selecting option #1 from the menu. Ownership of the Travel Card . Implements policy and laws establishing travel and transportation allowances of Uniformed Service members and DoD civilian travelers. Include personal and employment information, along with travel frequency. Required felds denoted by Government Travel Card use is mandatory for official travel expenses. 31. Index Welcome 1 Cardholders Benefit 1 Lost Luggage Insurance 2 Travel Accident Insurance 2 Key Responsibilities 2 Authorized Use 3 Authorization Controls 3 ATM Usage 4 Winston, an expert on the use of the government travel charge card, discussed how to properly use a charge card and settle travel claims when PCS'ing aboard Marine Corps Base Quantico, Va. They have no penalties for changing, cancelling or refunding. , please call 1-800-790-7206. about opening a new Citibank ® CorporateTravel Card account: To help the United States Government fight terrorism and money laundering, Federal law requires us to obtain, verify, and record information that identifies each person that opens an Citi, Citi and Arc Design and CitiManager are registered service marks of Citigroup Inc. The last time she saw it was the week before when she was returning from a trip for training. The A/OPC oversees the administration of the Government Travel Card Program in accordance with law, regulation, and policy. At my agency, supervisor and division director are notified if balance is not paid, and if it happens 3 times, you lose card privileges. It is for your use only. Bank. and Canada or, if dialing from international locations, call 0405 USE OF THE TRAVEL CARD 040501. citidirect. From your card providers customer service. 3-2 Government Travel Card Government Travel Charge Card Program May 2022 . CCCM is divided into two separate divisions: Data Management Division: Handles data, reporting ETS supported by CWTSato Travel is the Coast Guards all-in-one travel system that will assist our members with booking travel, creating and approving orders and submitting travel claims. I acknowledge that I will be liable for all transactions made with my card Joint Travel Regulations. Bank at their This article provides instructions for Government Travel Charge Card (GTCC) cardholders in reducing travel card payment delinquencies. com] will remain available. Remember, the TAC cannot make, change, or ticket Official travel for the Department of Defense just became easier with the Citi Department of Defense Travel Card. General Services Administration (GSA) has awarded a 15-year contract to IBM to provide a travel and expense (T&E) technology-managed service for the next generation of the E-Gov Travel Service. Skip to main content; Skip to "About government" We have archived this page and will not be updating it. 192 Ballard Court, Suite 200 Virginia Beach, VA 23462. S. If you don't pay, it impacts YOUR credit. How to use the bank’s online account access website. Since 1812, Citi has been serving customers with innovative banking and financial solutions. Traveler enefits No need to use personal funds for mission-related travel expenses Government Travel Card Cardholder Guide Citi Commercial Cards Government Services. mil website belongs to an official U. Discover the latest case studies, thought leadership, and news about digital payment transformation for governments. I understand that it is my responsibility to notify Citi at 1-800-790-7206 (overseas call 904-954-7850) immediately if my card is lost or stolen. I use my personal CC for those. gov website. Official Customer Support . Here’s how you know . Per Diem Rate Lookup Meal Rates. Submit this application to your supervisor for approval. As a result, more service Travel Policy Compliance DoD Instruction 5154. You can use it for Who is responsible for ensuring all charges are paid on the government travel card (GTC) by the statement due date? The cardholder is responsible for all charges on the GTC. The following criteria apply to these special fares: They are fully refundable, even if the Customer no-shows their flight. What should Abigail do? - Warning. Laws, Regulations, and Policy Governing the DoD Do contact the bank customer service number in a timely manner, if you have questions about your monthly bill. 2 KB) Trending News and Updates. GSA SmartPay 3® Contractor Banks ; Bank Contact Information. Looking for more information on GSA SmartPay? Please visit the GSA SmartPay program website. ADTRAV Travel Management is one of the Department of Energy’s Travel Management Centers, providing a full range of travel agent services including, but not limited to, arranging and booking official travel for individuals GOVERNMENT SERVICES TRAVEL CARD PROGRAM CARDHOLDER ACCOUNT AGREEMENT IMPORTANT: BEFORE YOU SIGN OR USE THE GOVERNMENT CARD, READ THIS AGREEMENT THOROUGHLY. Unauthorized All receipts, flight itineraries, 2 copies of PCS orders plus amendments (front and back), and your Government Travel Card billing statement are required. gov websites use HTTPS A lock ( ) or https:// means you’ve safely connected to the . comhome. gov website belongs to an official government organization in the United States. Responsible use of your government charge card entails three main activities: Ethical use of the card for official government travel expenses only; Timely and accurate reporting of charges (often with printed receipts); Timely payment of the card’s balance While the card is a "government" card, it's actually in your name, using your credit. Government Travel Card Individual Liability Application Note: This form should be completed by the Agency/Organization Program Coordinator with the required information input from the Applicant. Card/account holders, please contact your agency’s issuing bank directly about: Specific account issues. For assistance call: 866-670-6462 (toll-free) 757-853-2467 (outside U. Mileage reimbursement rates Reimbursement rates for the use of your own vehicle while on official government travel. C. Law and may result in criminal or administrative penalties. Questions? Contact Commercial Card Services Norfolk toll-free 1-866-670-6462 from the U. Under this program, USAID selected the Citibank “Visa” card for Purchase and Travel Card services. , Army, Navy, Air Force, Marine Corps, Space Force, Coast Guard, National Oceanic and Atmospheric Administration Commissioned Corps, and Public Health Service Commissioned Corps), The government travel credit card program has existed since the mid-90s, and has gradually grown to be the required form of payment for almost all official travel. You must surrender the Travel Card to your Agency/Organization or to U. General Services Administration (GSA), CI Travel actively supports GSA's travel policies through a continuous The MasterCard Government Travel Card helps you to insure and protect your employees and maintains the highest level of customer service. Once approved, the application goes to the agency’s The Citi Government Travel Card is accepted at 27 million merchant locations and 1,500,000 ATMs worldwide. Helpful Links. One of an elite group of Government Travel Management Companies certified by the U. RELEASED - Printed documents may be For federal customers For workers in federal buildings Workplace Per diem rates look-up Allowances for lodging, meal and incidental costs while on official government travel. government implemented a travel charge card program called “GSA SmartPay. It provides general guidelines and policies for the administration of Centrally Billed with the terms, conditions and procedures contained in the Citi Government Services Travel Card Program Cardholder Account Agreement that will accompany the card. Frequently Asked Questions. This system is "FOR OFFICIAL USE ONLY," and is subject to monitoring and recording to the extent permitted by law and/or regulation. Customer Service provides support for a wide range of services including: Lost/Stolen card reports CITI Customer Service can be reached at 800-790-7206 (CONUS) or 904-954-7850 (OCONUS). Citi’s Client Services lines are dedicated solely to supporting APCs and are available Monday – Saturday from 7:00AM - 9:00PM EST. ) Reduce Travel Card Delinquencies. Created 2 years ago. Card/account holders can also contact the bank directly by calling the customer service phone number listed on the back of their card. Per Diem. No other member of your family, office or Agency/ Organization is authorized to use it. A lock or https:// means you’ve safely In order to better support the global nature of their customers, Department of Defense (DoD) Government Travel Charge Cards are now being issued with both magnetic stripes and chip-and-PIN The Travel and Transportation Reform Act of 1998 (Public Law 105-264) [PDF, 9 pages] mandates the use of the government contractor-issued travel card/account for all employees on official government business. Bank Contact Information . · More View all CWT jobs in Fort Belvoir, VA - Fort Belvoir jobs - Travel Consultant jobs in Fort Belvoir, VA; Salary Search: Defense and Government Travel Consultant II (exp) Onsite Fort Belvoir- Virginia salaries in Fort Belvoir, VA; The USAID Worldwide Purchase Card Program became effective throughout USAID in 1998. The Defense Travel Management Office's Government Travel Charge Card (GTCC) Program provides travelers with a safe, effective, convenient, and commercially available method to pay Login to TraX and click Travel Assistance to create a help ticket or check the status of an existing ticket. 31 Defense Travel System Regulations ↗ Government Travel Charge Card Regulations ↗ Travel & Transportation Rates. Citibank ® Government Purchase or Travel Card Maintenance Form CB2 o vernment Purchase or Travel Card Maintenance page 1 of 3 1352467 08/15 *With revisions, a new card will automatically be sent. Section IV - Cardholder Information 4. Travel Assistance Center. Laws, Regulations, and Policy Governing the DoD that apply) - ANSWER-Only people who need my information have access to it. Online Travel Card Application Instructions; Travel Management: DOC Travel Government Travel Card Program Instructions: Use this form to request a Travel account transaction within the last 12 months to be transferred to another account. c. It is not recommended for personal use although it can be used for such during official travel and tdy/deployments only. Purchase Card U. DOD GTCC Regulations; GTCC mandatory use policy memo Study with Quizlet and memorize flashcards containing terms like Which item is a benefit of using the travel card?, Which statement about an individually billed account (IBA) is true?, Which situation will most likely result in an individual being issued a restricted travel card? and more. 2 [whs. U. We’ll help you find the answers you’re looking for, whether you’re an agency customer seeking support on an existing order, an industry vendor seeking to explore opportunities for your business, or someone trying to learn more about how we help government agencies purchase goods and services. 7. , call Citi collect at 904-954-7850. Keep the customer support contact information readily available for quick U. The government is preparing the next iteration of an end-to-end travel and expense service, called ETSNext. Ensure your card is ready for use when Please Login to CitiManager: home. APC Guide May 2022 . This is a U. 31, Vol. _____ Phone: ( ) _____ GOVERNMENT TRAVEL CHARGE CARD (GTCC) PERMANENT CHANGE OF STATION (PCS) The PCS Government Travel Charge Card (GTCC) provides travelers an effective, convenient, and commercially Travel Card Cardholder Guide Citi Commercial Cards 91126 05/16/11 1:21 PM Page 1. Our Customer Service Center is committed to satisfying the needs of all Citi Government Travel Cardholders. The Joint Travel Regulations (JTR) implements policy and law to establish travel and transportation allowances for Uniformed Service members (i. Disbursements. 3. Citibank Customer Service 800-200-7056 Agency Program Coordinator (APC) Name: _____ Email: administrative or disciplinary action. If you do not have the card number, you can enter # each time the system prompts you for the account number. 1 / 25. " Unauthorized access is a violation of U. Department of Defense organization in the United States. Call 1-888-HELP1GO (1-888-435-7146) for 24-hour travel assistance. Skip to main content An official website of the United States government. , simply call us toll- free at 1-800-790-7206, You are accessing this computer system in order to service the U. Joint Travel Regulations. Program Management. Official government travel is defined as travel under official orders to meet mission requirements. , call 757-852-9076. com Opens an external webpage Logout secondary navigation 0203 Definitions. For some jobs, the card is a requirement, and losing it can result in termination. , simply call us toll-free at 1-800-200-7056, 24 hours a day, seven days a week, every day of the year. , simply call us toll-free at 1-800-200-7056, 24 hours a day, seven days a week, every WASHINGTON – The U. , call collect at 1-904-954-7850. The current travel charge card contract, known as “SmartPay 3,” became effective November 28, 2018. My information cannot be given to a third party. If any changes need to be made to an ADTRAV itinerary after September 30, your reservation will be refunded and the trip rebooked through CWTSATO. mil . 6 Authorized Use Your card has been embossed with your name on it. The multi-currency Travel Card enables its holder to pay in 100 different currencies at best exchange rates with ZERO exchange rate conversion! You can use the Travel Card in two ways: Pre Citi Commercial Cards Government Services . This includes temporary duty (TDY) and, per Component guidance, permanent change of station (PCS) travel. Create. Please complete the application by typing in the data and printing to sign and fax. An official website of the United States government Here's how you know Official websites use . Additionally, when you book through the Citi Travel portal using ThankYou ® rewards cards, you can earn ThankYou ® points on your travel spending which can then be redeemed to be used Citibank Online offers convenient travel services, including bookings and exclusive benefits for Citi cardholders. mil Table of Contents Chapter 1. Secure . 5701 note, Creditworthiness of Individuals To Be Issued Government Charge Cards; 10 U. These benefits include: MasterRental ® Insurance Coverage. Drewski2122. The Act allows an agency back to your bank account, Government Travel Charge Card (GTCC), or both. Federal Aviation Administration 800 Independence Avenue, SW Washington, DC 20591 866. Find commercial flight schedules as well as all Government contract schedules and fares with the 8 airlines in the program, Per Diems, hotels, car rentals and more. ONLINE SERVICES Travel Card The 100-Currency Card . Introduction. · More View all CWT jobs in San Antonio, TX - San Antonio jobs - Travel Consultant jobs in San Antonio, TX; Salary Search: Defense & Government Travel Consultant II (experienced) VIRTUAL salaries in San Antonio, Emergency account setup and 24 hour card delivery (Sections 3. In the U. , simply call us toll- free at 1-800-790-7206, policy and implementation, travel card program management, training, functional oversight of the Defense Travel System (DTS) and customer support. under the terms of the master contract and/or the terms of the task order issued by your Agency/Organization. In the credit card industry, Citi has GSA establishes the maximum CONUS (Continental United States) Per Diem rates for federal travel customers. Contact Your TMC t hasn't become compromised. These include the following: • Air and Rail Tickets • If you believe your card has been lost or stolen, inform your A/OPC and supervisor immediately. Customer Service is available 24 hours a day, seven days a week, 365 days a year. OPC - immediately notifies cardholders and/or supervisors of delinquency. Contains personally identifable The GTC (government travel card) is used for official travel and in most cases its use is required for airline tickets and hotel stays. Reply reply Bird_Brain4101112 • That’s why I said travel expenses. Bank PO Box 790428 St. The Travel Card remains the property of U. Fleet Card Voyager Network PO Box 13050 Overland Park, KS 66282-3050. Defense Travel Management Office i defensetravel. for Travels and More. Register ; Call us on 800-124- 8000. Customer Service Virtual Contact our National Customer Service Center for support. 835. When the trip is complete Chapter 2. GTCC and PCS-TLE/TLA: With transfer season approaching, we wanted to direct your attention to what is appropriate GTCC use for PCS travel. If the duration of the PCS travel will exceed 15 days, including leave, compensatory absence, proceed time, and TDY in conjunction with the PCS, Citibank Government Travel Charge Card customer service will remain open to support cardholders and APCs and their online CitiManager [citidirect. Reporting the card/account as stolen does not relieve the card/account holder or the government of payment for any transactions that were made by the card/account holder prior to reporting it stolen. Since you get per diem for food and other expenses, it’s up to you. Management of travel cards; 41 U. Students also studied. Impact of the Potential Government Shutdown on Official Travel ; DoD Authorizes Additional 7 Days to CONUS Temporary Lodging Expense; Additional Reimbursement Authorized for Pet Transportation from Countries with Higher Rabies Risk; Early-Bird Rates for JetBlue has been awarded the General Services Administration contract for certain markets to sell negotiated fares to federal government employees for air travel. GOVERNMENT TRAVEL CHARGE CARD ALTERNATE CREDIT WORTHINESS EVALUATION PRIVACY ACT STATEMENT AUTHORITY: 5 U. Press Release United States Prevails in USMCA Dispute on Biotech Corn. hello quizlet. DoD Instruction 5154. Supervisor - determines which employees in their organization should apply for a travel card. 2. APC - overseas OPCs. mil websites use HTTPS. USDA Government Travel Charge Card Regulation; US Bank Cardholder Guide (PDF, 143 KB) Travel Charge Card Do’s and Dont’s (PDF, 426 KB) Inter-Departmental Hierarchy Transfer Request (PDF, 175 KB) Payment Transfer Request (XLSX, 72. Government Travel Card 101 (Version As a travel counselor, you will provide outstanding customer service to defense & government travelers before, during and after their business trips. DoD Travel News. Under SDO, charges can be sent to the traveler’s account and the remainder of the expenses claimed on the travel claim Travel managers should ensure that all of their travelers use their government-issued travel charge card/account for all purchases of travel-related services or products such as rental cars, hotel rooms, and telephone or Internet service. In the credit card industry, Citi has Cardholder Customer Service Domestic and international cardholders may seek live help from our Customer Service at two U. cards. Bank can revoke your right to use the Travel Card . Once the voucher is completed, it will be reviewed for accuracy and forwarded to the Air Force Financial Services Center, located at Ellsworth AFB, for processing/payment. 1 Chapter 2. Any amounts charged in excess of the • The Government Travel Charge Card (GTCC) is mandated to be used by DoD personnel to pay for authorized expenses when on official travel unless an exemption is granted. . DHS Travel Card Training. Fleet Card PO Box For help, contact Citi customer service at 1-800-200-7056. Otherwise, contact Citibank Customer Service Virtual Agent (at the number on the back of your travel card) to understand the reason for the decline and the corrective action (card needs receipt verified, card needs to be activated, etc. Which travel reservation service is authorized for all DHS travelers' Transfer Transaction Form for Travel Accounts Citibank® Government Travel Card Program Instructions: Use this form to request a Travel account transaction to be transferred to another account. Official websites use . General Services Administration Federal Government commercial cards program. Access more than 800 additional FAQs [login required] in the TraX Knowledge Center. DoD Authorizes Additional 7 Days to CONUS Temporary Lodging Expense ; Additional Reimbursement Authorized for Pet Transportation from Countries with Higher Rabies Risk; Early-Bird Rates for GovTravels 2025; Certain Forms Removed from DTS; DoD to GSA Contact Numbers (for federal agencies, excluding Department of Defense) Cardholder Servicing: 1-800-790-7206 (Toll-free). Visit our Customer Service Support page or Call 800-124-8000. Cardholders are responsible for using their Travel Card in accordance with Card Program Official Government Travel has just become easier with the Citi® Government Travel Card. Travel Card Cardholder Guide Citi Commercial Cards 91126 05/16/11 1:21 PM Page 1. Therefore, no expectation of privacy is to be assumed. 3 and 3. Do be aware that vendors report to the Department on the use of the card for non-travel related expenses. Government travel charge card. Presumably you have gotten reimbursed by the time that bill is due. 31, V4, “Commercial Travel Management: DoD Customer Service number on back of your card 1 Activate your card by completing the ‘Card Receipt Verification’ process and establishing your PIN. Defense Travel This page provides some of the most frequently asked questions related to Travel Pay. Index Welcome 1 Cardholders Benefit 1 Lost Luggage Insurance 2 Travel Accident Insurance 2 Key Responsibilities 2 Authorized Use 3 Authorization Controls 3 ATM Usage 4 Customer Support. Agency Program Coordinators (APCs) are the primary points of contact for travel card information. A . Contact GSA’s Center for Charge Card Management (CCCM) for answers to general questions about GSA SmartPay®. The A/OPC can arrange for a replacement card account and can even request expedited processing and delivery of the new card to an alternate address. You must call Customer Service to have card activated. They should not use their government travel card/account for any personal expenses. Alternatively, you can contact the bank at the customer service number at 1 (800) 790-7206, 24/7. Travel Management Company Assistance. It provides essential information on the GTCC program, including how to obtain, use, and pay ETS supported by CWTSato Travel is the Coast Guards all-in-one travel system that will assist our members with booking travel, creating and approving orders and submitting travel claims. * Abigail has just received a deployment notice and contacts the TMS to schedule her trip. Call Citi Customer Service, or log on to CitiManager, to quickly obtain balance and payment information, replace a lost or stolen card, set up a PIN, check the status of your Citi Commercial Cards Cardholders can also call the Citibank customer service number on the back of their card and use the self-service automated telephone system. In this Agreement (“Agreement”), “Card” means the denclosed Citibank Integrated cash management and trade finance services to multinational corporations, financial institutions and public sector organizations across the globe . These include the following: • Air and Rail Tickets • Address. Government Cardholder Benefits Site. In accordance with the Federal Travel Regulations (FTR), Section 301-51, Paying Travel Expenses, agencies are required to pay for official travel Government Travel Card. g. Department of Transportation. Travel Card Cardholder Guide Our Customer Service Center is committed to satisfying the needs of all Citi DoD Travel Cardholders. dod. 904-954-7850 (Outside US). Please enter your information to log in. US Government is printed on the card; 2) Quasi-Generic: Plain silver plastic embossed with Government-assigned account number; 3) Generic: Plain silver plastic embossed with NON-Government-assigned account number. The Citi Government Travel Card is accepted at 27 million merchant locations and 1,500,000 ATMs worldwide. The Citi ® Commercial If your card becomes worn out, damaged or defective in any way, contact the Citi Customer Service Center to request a replacement card. Requirement for Use Unless otherwise exempt (see section 0406), all DoD personnel (military or civilian) are required to use the travel card for all authorized expenses relating to official government travel. Defense Travel Management Office 1 defensetravel. Warning. For more information on the DTMO or to Welcome to Access Online. 6. mil, PDF, 11 pages]. Should you notify your bank when traveling? Let your bank know your plans. Impact of the Potential Government Shutdown on Official Travel ; DoD Authorizes Additional 7 Days to CONUS Temporary Lodging Expense; Additional Reimbursement Authorized for Pet Transportation from Countries with Higher Rabies Risk; Early-Bird Rates for Travel Card The GSA SmartPay Travel Card, including IBA, CBA, and Tax Advantage by Citibank is intended for use by designated individuals for offcial Government travel and authorized travel-related expenses. Find important guidance on reducing travel card delinquencies to ensure traveler compliance with policy. Informing your bank or credit card company about when and The DTMO Travel Card Program class educates DoD travelers on the basics of the Government Travel Charge Card (GTCC) and is also referred to as “Travel Card 101” training. com Top of page. We have Government Travel Charge Card Program May 2022 . After receiving the forms, complete the application. What is Section 889 and how does it apply to purchases? If you have any questions or need assistance with your government travel card account, reach out to the card issuer’s customer support services. Provides full-value-primary loss coverage (up to $50,000) and secondary personal effects coverage for rental vehicles for up to 31 consecutive days. ” The SmartPay program issues government travel charge cards and are branded as either VISA or MasterCard cards. 24/7 customer service assistance) – Temporarily lifting creditworthiness assessments for travel cards in accordance with OMB Circular A-123, Appendix B Citibank Customer Service 800-200-7056 Agency Program Coordinator (APC) Name: _____ Email: administrative or disciplinary action. gov A . 8. Agency/Organization Program Coordinator (A/OPC) – An appointed employee serving as the point of contact and administrator for an organization’s travel cards. If you do not recognize a transaction appearing on your statement, you are responsible for notifying the contractor bank within 90 calendar days from the transaction date to initiate a Explore the Visa Government Travel Card; Stay connected. Jane has just 3. The program, however, is managed through your active duty unit of assignment's GTC Program Manager. Governments are building the future of public disbursements with digital payments, to create more effective, responsive, and inclusive programs with lower costs. Call Citi Customer Service, or log on to CitiManager, to quickly obtain balance and payment information, replace a lost or stolen card, set up a PIN, check the status of your application, or set up alerts. Louis, MO 63179-0428. Archived Meal Rates Mileage Rates The travel card/account will be printed in the cardholder’s name and must not be used by any other person. JTR Chapters 1-6 & Appendices ↗ Changes Supplements Computation Examples Archive Travel Policy Compliance DoD Instruction 5154. Federal Government information system that is "FOR OFFICIAL USE ONLY. Our Customer Just call Citi customer service number on the back of your card and follow the prompts. ). GSA issues Government Purchase and Travel Cards under the umbrella of its SmartPay Program. GTCC use is mandatory for PCS travel UNLESS travel exceeds 15 days. Numbers in parentheses correspond to numbers on guide sheet on page 3. You can access the class 24 hours a day, 7 days a week through the Travel Explorer (TraX). Split Disbursement: Split Disbursement is a process all GTCC holders are strongly encouraged to use when Otherwise, contact Citibank Customer Service Virtual Agent (at the number on the back of your travel card) to understand the reason for the decline and the corrective action (card needs receipt verified, card needs to be activated, etc. Welcome to the Citi Government Travel Card Program Official Government Travel has just become easier with the Citi® Government Travel Card. Match each role to the description of responsibilities. Cardholders can also speak to a customer service Travel managers should ensure that all of their travelers use their government-issued travel charge card/account for all purchases of travel-related services or products such as rental cars, hotel rooms, and telephone or Internet service. When she looks for her card, she cannot find it. Do obtain cash advances for official travel through the Department include rebates returned from the travel card vendor (allowing the Services to bring dollars back to their programs), reduced costs of issuing and reconciling travel advances, greater access to travel data to help imp rove and implement new travel programs , and exemption from lodging taxes in some states . She is asked to verify the credit card information that is listed in the system. When you get ready to book travel, verify that your card is ready to accept charges without having to speak to a repre-sentative. ONLY FAX to (605) 357-2092. records management If your card becomes worn out, damaged or defective in any way, contact the Citi Customer Service Center to request a replacement card. This manual addresses only purchase card services. Customer Service Virtual The Rules of a Government Travel Card How to Responsibly Use Your Government Travel Card. Plastic Type: Card type selection: 1) Government Standard: GSA-designed standard card. APC Guide June 2021 . Agency Government Travel Card. It also improves financial and traveler readiness CORPORATE TRAVEL CARD SETUP FORM. This service will enable all program participants to obtain The Citi DoD Travel Card is accepted at greater than 35 million locations worldwide. Effective May 15, 2014, Handbook F-15, Travel and Relocation, is revised to reflect the elimination of cash advances for nonbargaining unit employees utilizing the cash withdrawal feature of the government-issued individually billed travel card. Technology Toggle submenu. The U. Cardholders are responsible for ensuring that only authorized transactions are made with the card. Explore technology Products and E-Gov Travel Service (ETS) is a government-wide travel management service, and currently in its 2nd contracting period, ETS2. Study tools. 1940731 01/20 1 of 11 Central/CBA Travel Account Setup Form Citibank® Government Travel Card Program For Citibank Use Only CO # Routing & Sign-off Client Assistance Unit Interface Ops Help Desk 6996 Instructions: Use this form to request setup of a Centrally Billed Account. We are here to answer your questions and provide the assistance you need. The Travel Assistance Center (TAC) provides DoD-wide support for issues unresolved or unaddressed at the local level. : 1-757-852-9076 Information above appears on the back of your card. 5322 (866-TELL-FAA) Contact Us An official website of the United States government. Staffed by a team of trained analysts, the TAC offers escalated assistance across the spectrum of defense travel including help with DTS issues, Commercial Travel Programs, and Travel Policy. Just call Citi customer service number on the back of your card and follow the prompts. When you are preparing to use your new card, please read What To Do Enter in your 16-digit DoD Travel Card account number; Enter the last 4-digits of your Social Security number; Wait for system to provide balance, available credit, available cash, last How To Get Into An Account On A Government Travel Card? Citi Customer Service or CitiManager can be used to obtain balance and payment information, replace lost Cardholder Servicing: 800-200-7056 (Toll-Free) 757-852-9076 (Collect/Outside US) Agency Program Coordinator (APC) Servicing: 866-670-6462 (Toll-Free) 757-853-2467 The Citi Government Travel Card is accepted at 27 million merchant locations and 1,500,000 ATMs worldwide. com Customer Service Virtual Agent: 1-800-200-7056 From Outside the U. Contact the issuing banks for answers to specific questions related to card/account information. ConcurGov allows the traveler to make airline, lodging, and rental car reservations. Do remember your card has a charge limit for food and automatic teller machine (ATM) withdrawals. The DTMO works with the service CPMs and Citi on establishing direction, setting policy and centrally managing the travel card program. • When an individual first applies for a travel card and then every three years ConcurGov Solutions is a government travel system that provides Federal travelers with completely automated travel planning and reimbursement capabilities. WA Seller of Travel 604383209 CA Seller of Travel 2129558-50 Government Travel Card. 4 of the SP3 Master Contract contains specific requirements) – Increased customer service demands (e. Handbook F-15 Revision: Travel Cards. 31 Defense Travel System Regulations ↗ Government Travel Charge Card Regulations ↗ MyGovTrip offers travelers the most accurate and up-to-date information for both official and leisure travel. Featuring the best practices in industry and plug-and-play components, Defense Travel System streamlines the entire process involved in global Department of Defense (DoD) travel. Welcome to Citi ® Commercial Cards! As a Commercial Card leader and innovator for 20 years, we are proud to serve as your GSA SmartPay ® 3 provider. Share. Defense Travel Management Office 4800 Mark Center Drive Suite 05E22 Alexandria, VA 22350-9000 571-372-1300 Contact the E-Gov Travel Management Office for questions and advice about ETS travel management service. This guide Government Travel External website opens in a new window Join Login {{countryName}} {{countryMobileName}} Etihad. Choose a topic to view answers to common questions related to DoD travel policies and programs. Transaction Dispute Process for the Government Purchase, Fleet and Travel Card programs at customer service representatives 24 hours a day, 7 days a week, every day of the year through the Citibank Customer Service Center at 1-800-790-7206 in the U. The HRG Shared Travel Services (STS) Portal will be migrating to a new interface on February 20, 2022 at 5:00 pm. _____ Phone: ( ) _____ GOVERNMENT TRAVEL CHARGE CARD (GTCC) PERMANENT CHANGE OF STATION (PCS) The PCS Government Travel Charge Card (GTCC) provides travelers an effective, convenient, and commercially The HRG Shared Travel Services (STS) Portal will be migrating to a new interface on February 20, 2022 at 5:00 pm. Travel cards will remain operational to the extent accounts The MasterCard Government Travel Card helps you to insure and protect your employees and maintains the highest level of customer service. These include the following: • Air and Rail Tickets • Citi Travel is a travel booking portal that gives eligible Citi card members access to book flights, hotels, rental cars, and attractions at competitive prices, along with 24/7 customer support. URL: https://cardactivation. The cardholder is personally liable for all charges made on their travel card/account. Log in. After three entries of #, you will get a CITI Customer Service Representative. e. Our Customer Service Center is committed to satisfying the needs of all Citi DoD Travel Cardholders. Subjects. Flashcards; Learn; Test; Match; Q-Chat; Created by . PLEASE RETAIN THIS AGREEMENT FOR YOUR RECORDS. 1 Acronyms and Icons. Handbook F-15, Travel and Relocation 3 Tools for the Traveler. 5. CHCO - may initiate salary offsets to cover unpaid travel card balances. Outside the U. They can provide guidance on various account-related matters, such as reporting lost or stolen cards, disputing charges, or updating your account information. You may also need to contact your APC depending on the decline reason. 2784a. Travel Card U. The standard processing time for all PCS travel Transaction Dispute Process for the Government Purchase, Fleet and Travel Card programs at customer service representatives 24 hours a day, 7 days a week, every day of the year through the Citibank Customer Service Center at 1-800-790-7206 in the U. and Canada or, if dialing from international locations, call 757-853-2467. The system is paperless and allows for the electronic submission of documents. Exceptional dedicated customer services, wherever you are. arizh wzzyrk ayxd hive rnepp iivqnb yijoid ngyn ficwl iltb